Privacy Policy

At Pequod's Pizza, we are deeply committed to protecting the privacy and personal information of every individual who interacts with our website, services, and business operations. This Privacy Policy is designed to provide you with a clear, transparent, and comprehensive understanding of how we collect, use, store, share, and protect your personal information when you visit our website at pizza-pequods.digital, place an order, sign up for our newsletter, or otherwise engage with our services.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of the Pequod's Pizza website, mobile interfaces, online ordering systems, loyalty programs, promotional campaigns, and any other digital touchpoints operated by Pequod's Pizza. It does not apply to third-party websites, applications, or services that may be linked from our website, as those third parties maintain their own independent privacy practices.

1. About Us and How to Contact Us

Pequod's Pizza is a food service business operating in the United States. We are committed to handling your personal data in accordance with all applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

For any questions, concerns, or requests relating to your privacy or the handling of your personal data, please do not hesitate to contact us using the information provided above. We aim to respond to all privacy-related inquiries within thirty (30) calendar days of receipt.

2. Information We Collect

We collect several categories of information depending on how you interact with us. The types of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, join our loyalty program, subscribe to our mailing list, fill out a contact form, or otherwise communicate with us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street address, city, state, and ZIP code)
• Date of birth (where required for age verification or loyalty programs)
• Payment information (credit card numbers, debit card details — processed securely through third-party payment processors)
• Username and encrypted password for account holders
• Profile preferences, dietary restrictions, and order history

2.2 Usage and Behavioral Data

When you browse our website, we automatically collect certain information about your interaction with our digital platforms, including:

• Pages visited, time spent on each page, and browsing paths
• Search queries entered on our website
• Items viewed, added to cart, or ordered
• Click-through rates from email campaigns
• Referral source (how you arrived at our website)
• Frequency of visits and return visit behavior

2.3 Device and Technical Information

We collect technical information about the devices and systems you use to access our website:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Unique device identifiers
• Time zone and language settings
• Internet service provider (ISP)

2.4 Location Data

With your consent, we may collect precise or approximate geographic location data to facilitate delivery services, identify nearby restaurant locations, and personalize your experience. You may disable location services at any time through your browser or device settings.

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For a full explanation of how we use cookies, please refer to Section 8 of this Privacy Policy and our separate Cookie Policy available on our website.

2.6 Communications Data

When you contact us by email, phone, or through our website forms, we may retain records of those communications, including any attachments, feedback, complaints, or inquiries you submit. This helps us maintain accurate records and improve our customer service standards.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social media accounts or interact with our social media pages)
• Third-party delivery platforms or partner services
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. We process your personal data only where we have a lawful basis to do so, as described below.

3.1 Service Provision and Order Fulfillment

The primary reason we collect your personal information is to provide you with the best possible food service experience. This includes:

• Processing and fulfilling your food orders
• Coordinating delivery or pick-up arrangements
• Managing your account and maintaining order history
• Processing payments and issuing refunds or credits where applicable
• Sending order confirmations, receipts, and status updates
• Providing customer support and resolving disputes

3.2 Analytics and Service Improvement

We use aggregated and anonymized data to understand how our website and services are used, and to continuously improve them:

• Analyzing website traffic and user behavior patterns
• Testing new features, menu items, or website designs
• Identifying and correcting technical issues
• Measuring the effectiveness of our promotional campaigns
• Understanding customer preferences to improve our menu offerings

3.3 Marketing and Promotional Communications

With your consent, or where permitted by applicable law, we may use your personal information to send you:

• Promotional emails about new menu items, special offers, and seasonal deals
• Loyalty program updates and reward notifications
• Newsletters and company announcements
• Personalized recommendations based on your order history and preferences
• Targeted advertising on third-party platforms

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting us directly at [email protected]. Please note that opting out of marketing communications does not affect transactional messages related to your orders or account.

3.4 Legal Compliance and Fraud Prevention

We may use your information to comply with applicable laws and regulations, enforce our Terms of Service, detect and prevent fraud or unauthorized activity, and protect the rights, property, and safety of Pequod's Pizza, our customers, and the general public.

3.5 Personalization

We use information about your preferences and past interactions to personalize your experience on our website, including displaying relevant menu suggestions, tailoring promotional content, and remembering your saved addresses and payment preferences for faster checkout.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we do share your information in certain limited circumstances, as described below.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment processors — to securely process credit/debit card transactions and digital payments
• Delivery logistics partners — to fulfill delivery orders
• Email and marketing platforms — to send promotional and transactional emails
• Analytics providers — such as Google Analytics, to analyze website traffic and behavior
• Cloud hosting and IT services — to store and manage our data securely
• Customer support platforms — to manage and respond to customer inquiries
• Loyalty and rewards program administrators

4.2 Legal Requirements

We may disclose your personal information when required to do so by law or in response to valid legal process, including:

• Compliance with a subpoena, court order, or other legal obligation
• Requests from government or law enforcement authorities
• Protection of our legal rights or defense against legal claims
• Prevention of imminent physical harm or illegal activity

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties in other circumstances where you have explicitly provided your consent to do so.

5. Data Security

Protecting your personal information is a top priority at Pequod's Pizza. We implement and maintain a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Security Measures

• SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted storage of sensitive personal and payment data
• Regular security vulnerability assessments and penetration testing
• Firewalls and intrusion detection systems
• Multi-factor authentication for administrative access
• Regular software updates and patch management

5.2 Administrative Security Measures

• Role-based access controls limiting employee access to personal data
• Privacy and security training for all staff members
• Formal data breach response policies and procedures
• Vendor due diligence and contractual data protection requirements

5.3 Payment Security

We do not store complete credit or debit card numbers on our systems. All payment transactions are processed through PCI DSS-compliant third-party payment processors. We strongly encourage you to use unique, strong passwords for your account and to keep your account credentials confidential.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources, purposes, and third parties with whom we share that information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Pequod's Pizza does not sell personal information in the traditional sense, but we may share certain data with advertising partners.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of quality based on your exercise of privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.

To submit a CCPA/CPRA request, please contact us at [email protected]. We will respond to verifiable consumer requests within forty-five (45) days, with the possibility of an extension of an additional forty-five (45) days where reasonably necessary.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we provide all users with the following options:

• Access and Review: You may log in to your account at any time to view and review the personal information we hold about you.
• Correction and Update: You may update or correct your personal information through your account settings or by contacting us directly.
• Account Deletion: You may request the deletion of your account and associated personal information by contacting us at [email protected].
• Marketing Opt-Out: You may opt out of receiving marketing communications at any time.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizza-pequods.digital

We may need to verify your identity before processing certain requests to protect the security of your information. Verification may involve confirming your email address, account details, or answering security questions.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

Upon expiration of the applicable retention period, or upon a verified deletion request, we will securely delete or anonymize your personal information in accordance with our data deletion protocols. Some information may be retained in backup systems for a limited period before full deletion is completed.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owner. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session, remembering your cart contents, and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences, such as saved addresses, language settings, and previously viewed menu items, to enhance your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you on our website and across the web, and to measure the effectiveness of our advertising campaigns.

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites.

For a comprehensive understanding of our cookie practices and detailed instructions on how to manage your preferences, please refer to our full Cookie Policy, available on our website at pizza-pequods.digital.

9. Children's Privacy

Pequod's Pizza is committed to protecting the privacy of minors. Our website, online ordering platform, loyalty program, and all associated digital services are directed at adults aged 18 and over. We do not knowingly solicit or collect personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We comply fully with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected information from a child under 13, we will delete that information immediately.

10. International Data Transfers

Pequod's Pizza is based in the United States, and our primary data processing operations take place within the United States. However, some of our third-party service providers — including analytics platforms, cloud hosting providers, and marketing tools — may process or store data in servers located in other countries.

If your personal information is transferred outside of the United States, we take steps to ensure that such transfers are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your information. These safeguards may include:

• Standard contractual clauses or data processing agreements with our service providers
• Verification that receiving countries provide an adequate level of data protection
• Other legally recognized transfer mechanisms as appropriate

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services. These third-party sites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of any third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through links on our website before providing them with any personal information. The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how to respond to DNT signals, and our website does not alter its behavior in response to DNT requests. We will continue to monitor developments in this area and update our practices accordingly.

California residents should note that, pursuant to California Business and Professions Code Section 22575, we are required to disclose how we respond to DNT signals. As stated above, we do not currently respond to DNT signals.

13. Your Choices and Opt-Out Options

We believe you should have meaningful control over how your personal information is used. In addition to the rights described in Section 6, you have the following opt-out options:

13.1 Email Marketing

To unsubscribe from our marketing emails, click the "Unsubscribe" link found at the bottom of any marketing email we send, or contact us at [email protected]. Please allow up to ten (10) business days for your request to be processed. Note that you will continue to receive transactional emails related to your orders and account activity.

13.2 Push Notifications

If you have enabled push notifications on your device or browser, you can disable them at any time through your device or browser settings.

13.3 Interest-Based Advertising

You may opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

13.4 Google Analytics

You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

14. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

Additionally, California residents may contact the California Attorney General's Office for privacy-related complaints:

• Website: oag.ca.gov

14.2 Federal Level

Consumers in all states may file complaints with the Federal Trade Commission (FTC), which enforces federal consumer protection and privacy laws under the FTC Act:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

We encourage you to contact us directly first so that we have an opportunity to address your concerns before escalating to a regulatory authority. We take all privacy complaints seriously and will make every effort to resolve your concerns promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the changes
• Where required by law or where changes are significant, send you an email notification

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the changes.

16. Legal Basis for Processing (Federal and State Law Compliance)

We process your personal information in compliance with all applicable federal and state privacy laws in the United States, including:

• California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) (Cal. Civ. Code § 1798.100 et seq.)
• Federal Trade Commission Act (15 U.S.C. § 41 et seq.) — governing unfair or deceptive acts and practices in commerce, including privacy-related representations
• CAN-SPAM Act — governing commercial email communications
• Children's Online Privacy Protection Act (COPPA) — governing the collection of personal information from children under 13
• Gramm-Leach-Bliley Act (GLBA) — where applicable to financial information
• Any other applicable state privacy laws in states where our customers reside, as enacted from time to time

17. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our privacy team using the details below. We are committed to addressing all privacy inquiries promptly and professionally.

When contacting us with a privacy request, please provide sufficient information to allow us to identify your account and verify your identity. This will help us process your request as efficiently as possible. We will never charge a fee for processing a privacy rights request unless the request is excessive, repetitive, or manifestly unfounded.

This Privacy Policy was last updated on April 25, 2026 and is effective as of that date.